Disclaimer

IMPORTANT NOTES FOR ALL ORDERS

  • For frozen products we encourage you to select Overnight Delivery. While we pack our frozen products to withstand normal shipping times and temperatures we cannot guarantee the integrity of frozen products that may incur shipping delays once the product leaves our facility.

Shipping to Alaska, Hawaii and Puerto Rico

  • We do not ship to these locations at the present time.

Shipping to PO Boxes

  • We do not ship to PO Boxes at this time.

Shipping to APO/FPO Addresses

  • We cannot guarantee the delivery date on APO orders and feel obligated to warn you that frozen and highly perishable items may arrive in less than peak condition. By placing an order containing highly perishable items you are accepting the risks associated and may not be eligible for a credit.

Privacy Policy 
The executive managers at bkfoods.com know that our customers expect us to keep information about them private and secure. This statement describes our privacy policy. By visiting bkfoods.com, you are accepting the practices described below.

Personal Information About Customers That bkfoods.com Gathers 
Information You Give Us: We reserve the right to store any information, other than your credit card number and avs codes that you enter on our web site or provide us over the phone or in any other way. This includes address information and shopping choices. We use the information that you provide for such purposes as shipping your packages, responding to your requests, improving our selection, and communicating with you. We may also use that information for future marketing purposes.

Automatic Information: We receive and store certain data elements whenever you log on to our web site. Like many web sites, we use cookies and obtain browser information like referring pages and browser brand and version.

Email Communications: We do not utilize email open confirmation, a technique many sites use to determine when you open email from them. We consider this practice invasive and wasteful of bandwidth. If you do not want to receive email from us, simply let us know by emailing info@bkfoods.com.com. 

How We Use Cookies 
Cookies are small files that reside on your computer that web sites transfer to your hard drive through your browser. Our cookies simply enable our web site to recognize who you are in order to offer you a personalized greeting or determine your membership in our loyalty program. We also use cookies to store items in your shopping cart before checkout. In order to shop successfully at bkfoods.com, you need to leave cookies turned on in your browser's settings.

How bkfoods.com Shares Information About Customers 
bkfoods provides your shipping information to UPS and FedEx (for obvious reasons) and to suppliers that function as third-party drop shippers for us. The information we supply to drop shippers only relates to the specific order being fulfilled by them. It is generally sent by secure email, secure http or secure ftp. We securely transmit your credit card data to the appropriate credit card company during order processing. As web technology and the online operating environment are constantly evolving, we cannot accurately predict all future applications of the data we store about your order history. If you strongly oppose any use of your contact information other than what is needed to fulfill orders, please let us know by emailing us at info@bkfoods.com.

In the event bkfoods buys or sells a business unit, customer information may be one of the transferred business assets but remains subject to the policies made in this Privacy Statement. 

With respect to law enforcement, we may be obliged to release personal information if we believe such release is appropriate to comply with the law, or protect the rights, property, or safety of bkfoods.com, our users, or others. This includes exchanging information with organizations that fight fraud and identity theft.

Security of Sensitive Information 
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only a fragment of your credit card number when confirming an order. Information stored in our customer database is protected using state-of-the-art security methods.

Our business changes constantly, and our Privacy Statement may change periodically. Please check our web site frequently to see if any changes take place.

For questions, please contact us by phone at 1-800-354-9445 or by mail at 200 Eagle Court, Swedesboro, NJ 08085-1799 

Cancellations/Returns 
Assuming ambient temperatures of below 90 degrees Fahrenheit, we guarantee that any perishable product you receive from bkfoods will be of high quality and in top physical condition. We make the same guarantee for non-perishables, without the temperature constraint. Any item(s) that you deem unsatisfactory will be replaced or refunded upon your request, without hassle, as long as you alert us to the details of the problem within 2 business days of having received your order. 

Shop with confidence at bkfoods.com. Your satisfaction is 100% guaranteed. No hassles, No exceptions.

Frequently Asked Questions 

Where are you located?
Swedesboro New Jersey

Do you ship to Canada?
No, not at this time. 

Do you ship to other parts of the world?
No, we ship only to the Continental United States

Do you have any stores located in my city?
At this time we do not have any retail stores open to the public. Our building's location consists of an office and a shipping warehouse.

Will my perishables survive transit?
We vacuum seal most of our cheeses, then pack them with freeze packs or dry ices to keep them cold. During the summer, we double up the freeze packs and add just enough dry ice to keep the product fresh. We also schedule your shipment to avoid sitting in a shipper's warehouse over the weekend; so if you order on Friday with a 2-Day Air shipping option, we will hold your order until Monday so it does not spend Saturday and Sunday in an unrefrigerated warehouse.

What carriers do you ship through?
We primarily ship through UPS. Fedex and USPS are available as well. You will have the option to choose the shipping method at checkout. If you have a FEDEX/UPS corporate account, please call us. 

Do you ship to APO and other US Military locations?
Yes. We do ship to APO addresses through US Priority Mail. We cannot send any products that ship direct from their producers (drop ship items). Please do not send pates and highly perishable cheeses such as brie and blue cheeses to APOs, as theses sensitive items will not survive extended transit times.

How is shipping calculated?
Shipping costs are primarily driven by your location and whether or not the package contains any perishable items, as these products often require more costly air shipment. Shipping charges are calculated by the carrier's on-line shipping calculator, not bkfoods.com. We do not make money on shipping.


Do you offer wholesale pricing to restaurants and business?
Yes. We primarily offer wholesale accounts for businesses looking to retail our products. For information please e-mail info@bkfoods.com with a description of your business and your needs and we will contact you.